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Healing Light Candle Co.

Shipping Policy

Healing Light Candle Co. — Proudly based in Muskoka, Ontario, Canada

At Healing Light Candle Co., every parcel is a bundle of light, intention, and care. We lovingly handcraft and package each order to ensure it arrives to you safe and ready to support your sacred rituals.

Processing Time

All orders are made to order and typically ship within 3–7 business days from the date of purchase.

During high-volume periods (seasonal launches, full moons, etc.), processing may take slightly longer. We appreciate your patience as we craft your goods with intention and care.

Shipping Within Canada

We currently ship across all provinces and territories in Canada.

Shipping is calculated at checkout based on your location and the size/weight of your order.

We offer standard and expedited options through trusted carriers such as Canada Post, Purolator, and UPS.

Once shipped, delivery times typically range from 2–10 business days, depending on your location.

Tracking Your Order

You’ll receive a tracking number via email once your order ships, so you can follow its journey from our sacred space to yours.

Please allow up to 24 hours for the tracking link to activate.

Shipping Delays & Liability

Once an order leaves our hands, we are not responsible for shipping delays, lost packages, or carrier-related issues. However, we’re always here to help resolve any concerns—please reach out and we’ll assist however we can.

Please ensure your shipping address is correct at checkout. We are not liable for orders sent to incorrect or incomplete addresses.

Damaged Items

If your parcel arrives damaged, please email us within 3 days of delivery with clear photos of the item and packaging. We will work with you to make it right—whether that means a replacement, store credit, or a healing solution.

International Shipping

At this time, we only ship within Canada. Stay tuned as we open the circle to international customers in the near future.

Refund Policy

Refund & Return Policy

Healing Light Candle Co. — Muskoka, Ontario, Canada

Every item we create is poured, blended, and packaged with intention and loving care. As a small-batch artisan business, we honour the sacred exchange between maker and receiver. Please review our policy below before making your purchase.

All Sales Are Final

Due to the handmade and personal nature of our products, all sales are final. We do not offer returns or refunds for:

Change of mind

Scent preference

Custom creations

Products that have been opened, used, or altered

We encourage you to read product descriptions carefully and reach out with any questions before purchasing—we’re here to help you choose with confidence.

Damaged or Incorrect Orders

We want your experience to be magical from start to finish. If your order arrives damaged or incorrect, please contact us within 3 days of delivery with:

Your order number

Clear photos of the product(s) and packaging

A description of the issue

If eligible, we will offer a replacement, store credit, or a partial refund depending on the situation. We do not cover damage caused after delivery or from misuse.

Lost or Delayed Packages

Once your order leaves our hands, it is in the care of the shipping carrier. Healing Light Candle Co. is not responsible for:

Delayed shipments

Lost or stolen packages

Incorrect shipping addresses provided at checkout

However, we are happy to assist with claims or tracking whenever possible. Your peace of mind matters to us.