0 out of 5

patelcreationsca

Shipping Policy

Instant Delivery: All digital products (Wall Art, Storybooks, Coloring Pages) are delivered instantly via email immediately after payment confirmation.
Format: Files are provided in high-resolution PDF or JPG formats.
No Shipping Fees: Digital items require no physical shipping and incur no delivery charges.

Processing Time: Please allow 1–3 business days for us to carefully pack and prepare your physical items for shipment.
Shipping Origin: All physical orders are proudly shipped from Canada.
Estimated Delivery: * Within Canada: 3–7 business days.
- International: 10–21 business days (depending on destination).
Tracking: Once your order ships, you will receive a confirmation email with a tracking number to follow your package's journey.
Customs & Duties: For international orders, customers are responsible for any applicable customs fees or import taxes.

Nature of Sale: Due to the instant nature of digital downloads, all sales are final once the file has been successfully downloaded.
Technical Issues: Refunds are available within 24 hours if a verified technical issue prevents you from accessing your download.
Support: Please contact us immediately if your download link does not work so we can resolve it for you.

Returns: We want you to love your purchase! If you are not satisfied, physical items can be returned in their original, unused condition within 14 days of delivery.
Damages: If your jewelry or candle arrives damaged during transit, please contact us within 48 hours with a photo of the item and packaging so we can send a replacement.
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Exclusions: For hygiene reasons, earrings cannot be returned unless they arrive defective.

Cancellations: Orders can be cancelled for a full refund ONLY before the download link has been accessed.
Final Sale: Once the download link is clicked or accessed, the sale is considered complete and final. No refunds are available after this point.
Download Limit: Each purchase includes 1 download. Please ensure you save your file to a secure location immediately.
Technical Exceptions: We only offer refunds or replacements for verified technical issues, such as:
- Server or platform errors preventing file delivery.
- Corrupted files that will not open.
- Incorrect file formats sent by mistake.
- Link expiration or 404 errors.
Note: We do not offer refunds for "change of mind" or personal aesthetic preferences (e.g., "I don't like the colors") once the file is accessed.

Cancellations: You may cancel your physical order for a full refund within 6 hours of purchase. Once the item has been processed for shipping, cancellations are no longer possible.
Returns & Exchanges: Because we want you to be delighted with your jewelry and candles:
- Items must be returned in their original, unused condition and packaging within 14 days of delivery.
- For hygiene reasons, earrings are final sale unless they arrive defective.
- Candles must be unlit and in original packaging to qualify for a return.
Damaged Items: If your jewelry or candle arrives damaged, please contact us within 48 hours with a photo of the item and the packaging. We will happily send a replacement or issue a credit.