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Shipping Policy
At Crafted Canadian, we’re committed to delivering your order quickly, securely, and affordably. Please review our shipping policy below for details on how we handle deliveries across Canada and beyond.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email/Text once your order has been shipped, along with tracking information.
Shipping Rates & Delivery Estimates
We offer standard and expedited shipping options at checkout. Shipping charges are calculated based on your location and order size.
Standard Shipping (Canada): 3–7 business days
Expedited Shipping (Canada): 1–3 business days
Note: Delivery times are estimates and may vary due to external factors (weather, carrier delays, etc.).
Order Tracking
Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.
Shipping Restrictions
We currently ship to most regions in Canada. If we’re unable to ship to your location, we’ll notify you immediately and issue a full refund.
Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue as quickly as possible.
Refund Policy
At Crafted Canadian, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
Returns
You may return items within 14 days of delivery for a full refund or exchange.
To be eligible for a return:
Items must be unused, unwashed, and in original condition
Tags must still be attached
Proof of purchase (order number or receipt) is required
To start a return, contact us at [email protected] with your order number and reason for return. We’ll provide instructions and a return shipping label if applicable.
Refunds
Once we receive and inspect your return, you’ll receive an email confirming approval or rejection.
If approved, your refund will be processed back to your original payment method within 5–7 business days
Shipping charges are non-refundable
Refunds may take additional time depending on your bank or credit card provider
Exchanges
Need a different size or color? Contact us within 14 days of delivery to request an exchange. We'll ship the replacement item once we receive the original.
Non-Returnable Items
The following items are final sale and not eligible for return or refund:
Gift cards
Sale or clearance items
Underwear or personal wear (for hygiene reasons)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at [email protected] within 7 days of receiving it. We’ll make it right as quickly as possible.
Cancellation / Return / Exchange Policy
At Crafted Canadian, we accept cancellations within 12 hours of purchase, provided the order hasn't shipped. Returns and exchanges are accepted within 14 days of delivery for unused, unwashed items in original condition with tags attached. To initiate a return or exchange, contact us at [email protected] with your order number. Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the item. Please note that shipping charges are non-refundable, and sale items, gift cards, and personal wear are final sale. If your order arrives damaged or incorrect, reach out within 7 days and we’ll make it right.
