Shipping Policy
Thank you for supporting Ami & Jiarra.
All products are handcrafted in small batches with care. Orders are usually processed within 2–4 business days after payment is received.
Shipping times may vary depending on your location. Once your order has been shipped, you will receive a confirmation if tracking is available.
Please ensure that your shipping address is correct at checkout. Ami & Jiarra is not responsible for delays caused by the shipping carrier.
If you have any questions about your order, feel free to contact us. We are always happy to help.
Refund Policy
Thank you for supporting Ami & Jiarra.
Due to the nature of our handcrafted skincare and personal care products, all sales are final. We do not offer refunds once an order has been shipped.
However, if your order arrives damaged or if there is an issue with your purchase, please contact us within 48 hours of receiving your order. We will do our best to resolve the issue.
Customer satisfaction is important to us, and we are happy to assist you with any concerns.
Cancellation / Return / Exchange Policy
Orders can be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
For hygiene and safety reasons, we cannot accept returns or exchanges on opened or used products.
If a product arrives damaged during shipping, please contact us with photos of the product and packaging. We will review the situation and provide an appropriate solution.
If you have any questions about your order, feel free to contact us.
