Shipping Policy
All orders ship FREE across Canada.
Orders are processed and shipped from Saskatoon, Saskatchewan within 1–3 business days. Each order is carefully packaged to ensure it arrives in excellent condition.
Tracking information will be provided once your order has shipped.
Please ensure your shipping address is entered correctly at checkout, as we are not responsible for delays or delivery issues caused by incorrect information.
If you experience any issues with your order, please contact us directly and we will make it right.
Refund Policy
Due to the nature of our fire starter products, all sales are final.
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue and we will gladly arrange a replacement or resolution.
We stand behind the quality of our handcrafted Canadian fire starters and are committed to your satisfaction.
Cancellation / Return / Exchange Policy
Orders may be cancelled within 12 hours of purchase, provided they have not yet been shipped.
Due to the nature of our fire starter products, we do not accept returns or exchanges once an order has been shipped.
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will gladly arrange a replacement or appropriate resolution.
We stand behind the quality of our handcrafted Canadian fire starters and are committed to ensuring customer satisfaction.
