Shipping Policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Please allow 2-4 days for parcels delivered to Ontario and Quebec and 7-15 days for parcels delivered to the rest of Canada.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at he***@ch************.ca with your name and order number, and we will look into it for you.
We are not able to ship to P.O. boxes. If a P.O. box address is added at checkout, and the delivery is not successful, the order will not be eligible for a refund.
If you have any further questions, please don’t hesitate to contact us at  he***@ch************.ca
At Chap Chap Snacks, we take great pride in the quality and freshness of our products. Due to the perishable nature of our items, all sales are final, and we are unable to accept returns.
If you experience an issue with your order, please contact us at he***@ch************.ca within 30 days of receiving your purchase. To assist with your request, we may require proof of purchase, photos of the product, and a detailed description of the issue.
Refunds or replacements are issued at our sole discretion and are evaluated on a case-by-case basis. We reserve the right to limit refunds and replacements and can offer a maximum of one replacement per customer for the lifetime of their purchases.
Thank you for your understanding and support of our commitment to providing high-quality, perishable products.
Any change in order including cancellations must be communicated to us before 1 pm EST the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
Products must be stored in a dry place until they are ready to be consumed.
Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 30 days from receipt of the order.
We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring and properly stored in a dry place will remain fresh and delicious.
For more precision, please refer to the Best Before Date mentioned on your product.
Refund Policy
Dear snacker,
We aim to provide a great service every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders. If you have an issue that isn’t covered below, please reach out to our team and we’ll help work through a solution.
Thanks!
Chap Chap Snacks Team.
Shipping Accuracy
Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgment.
No P.O.
Unfortunately, we are unable to ship to PO Boxes.
Refunds and Replacements
Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days of receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Cancellation / Return / Exchange Policy
Cancellation policy or change of order
Any change in order including cancellations must be communicated to us before 1pm ET the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness
All products shipped from Chap Chap Snacks adhere to a strict quality control process.
Products must be stored in a dry place until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 30 days from receipt of the order.
We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring and properly stored in a dry place will remain fresh and delicious. Please refrigerate once opened.
For more precision, please refer to the Best Before Date mentioned on your product.
