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Crafted Canadian Inc.

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Shipping Policy

Shipping (Canada Only)

We’re thrilled to bring our handcrafted soaps, bath salts, shower steamers, and candles to your Canadian doorstep! We partner with trusted carriers for daily weekday pickups, ensuring your order is on its way as swiftly as possible. Orders placed before 11:00 AM (EST) will be shipped the same day. Orders placed after 11:00 AM will be shipped via Canada Post service the following business day.

Express Delivery (Canada Post Priority)

For speedy delivery, we utilize Canada Post Priority service, guaranteeing your package arrives within 2 business days. Please note that additional charges may apply for packages exceeding standard volume or weight limits.

Returns & Process 

We want you to adore your Freyja Boutique goodies! If you’re not completely satisfied, we accept returns for:

  • Defective Items: Within 30 days of delivery.
  • Unused Items: In their original condition and packaging within 30 days of delivery.

To maintain fairness and provide a streamlined shopping experience, we offer store credit for non-defective returns, rather than refunds. We do not accept exchanges.

Return Process:

  1. Email us at [email protected] with your order number and reason for return.
  2. We’ll reply with a return authorization and instructions.
  3. Upon receiving and inspecting your returned items, we’ll confirm and process your store credit within 5-7 business days.

Non-Returnable Items:

Due to hygiene considerations, we cannot accept returns on used bath and body products.


Refund Policy

Refunds and Dispute Policy (Defective Items Only):

Refunds for defective items will be issued to the original payment method after we receive and approve the return. Please allow 5-10 business days for processing.

For any order issues, please contact us within 30 days of purchase. For disputes, email [email protected]. We’re dedicated to fair resolutions.

Cancellation / Return / Exchange Policy

Cancellation Policy:

You can cancel your order within 24 hours of purchase for a full refund. Once processed and shipped, orders cannot be canceled. Please email [email protected] with your order number ASAP for cancellations.

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