Shipping Policy
Welcome to Kubura! Every single piece of jewelry is proudly handcrafted with love, care, and attention to detail in our home studio in Oakville, Ontario. We want you to love your new accessories, so please review our shop policies below before making a purchase.
Domestic Shipping: We offer tracked shipping across Canada. Delivery times vary depending on your location, but standard shipping typically takes 3 to 7 business days.
International Shipping: Shipping options to the US and select international destinations are available at checkout.
Free Local Pickup: If you live in the Oakville area and want to save on shipping costs, we offer a safe, free local pickup option!
How it works: Select "Local Pickup" at checkout. Once your order is ready, we will message you with the pickup address and coordinate a convenient day/time.
Refund Policy
Returns & Exchanges: Due to the custom, intimate, and handmade nature of jewelry, all sales are final. We do not accept returns or exchanges for incorrect sizing or change of mind.
Damaged Items: Your satisfaction is our top priority! If your item arrives damaged during transit or has a defect, please contact us within 48 hours of delivery with a photo of the item, and we will gladly arrange a replacement or solution.
Cancellation / Return / Exchange Policy
- Cancellations: We accept cancellations within 12 hours of purchase, as long as your order has not already been packaged or shipped.
