Shipping Policy
Processing Time
All handmade items are crafted with care. Orders are typically processed within 3–5 business days.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on weight and destination.
We currently ship within Canada only.
Packaging
We package each item securely using eco-friendly materials whenever possible.
Fragile items are wrapped with extra protection to ensure they arrive safely.
Order Tracking
Once your order ships, you’ll receive a tracking number.
Some smaller items may ship without tracking to keep costs low.
Lost or Delayed Packages
We are not responsible for delays caused by postal services.
If your order is lost or delayed, please contact us, and we’ll do our best to help resolve the issue.
Questions?
If you have any special shipping requests or concerns, please reach out. We’re happy to help!
Refund Policy
Last Stop Moon Shop – Returns & Refunds Policy
Returns
We gladly accept returns on unused, unopened, and undamaged items within 14 days of delivery.
To start a return, please contact us.Â
Buyers are responsible for return shipping costs.
Non-Returnable Items
Due to the nature of our products, the following are non-returnable:
Custom or personalized orders.
Bath & body products (for health and safety reasons).
Refunds
Once we receive your return and inspect the item, we’ll notify you and issue a refund to your original payment method within 5–7 business days.
Shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you’d like a different item, please return your original order (if eligible) and place a new order.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll happily replace or refund your order.
Questions?
We want you to love your magical treasures! Please reach out with any concerns so we can make it right.
