Shipping Policy
I ship your item 1–3 days after payment is received. I use several services and choose according to cost and speed of delivery, prioritizing low cost. Most often I use Canada Post, UPS, Canpar.
Larger items will always be shipped with tracking and insurance, while small items may not. You may choose shipping upgrades during checkout.
I like to recycle any packing material I have lying around as much as I can, in addition to ensuring your parcel is well-packed and will arrive safely.
Refund Policy
If there are any issues with your purchase, please reach out! I want you to be happy with your purchase. I like this old adage: If you are happy, tell others. If not, tell me. :)
Refunds are issued at my discretion.
Cancellation / Return / Exchange Policy
If there are any issues with your purchase, please reach out! I want you to be happy with your purchase. I like this old adage: If you are happy, tell others. If not, tell me. :)
I accept cancellations if you can catch the parcel before it has left my home.
As quilts are somewhat fragile, I do not generally accept returns. However, depending on the situation, I will issue refunds. The quilt must be returned to me in the same condition it was sent. Return shipping is generally the responsibility of the buyer and would only be refunded in extreme cases.
