Shipping Policy
All product prices listed on Crafted Canadian Inc. include the cost of shippingÂ
We ship products using vacuum sealing methods via. Canada Post Lettermailâ„¢. No tracking number is provided with this service. The speed of this method varies depending on the time of year, and where in Canada the order is being shipped. All orders are shipped from St. Jacobs, ON.Â
Refund Policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
Cancellation / Return / Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at: [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at: [email protected].
Damages & Issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on Sale/Clearance items or Gift Cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
