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Crafted Canadian Inc.

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Zikora Naturals

Shipping Policy

  • Order processing times: Order processing may take 24-72 hours.  Orders placed after 5 PM MST on Friday will be processed on Monday.

  • Shipping methods: Once a shipping label is created, a tracking number will auto- generate and sent by email. We use various shipping carriers and delivery times may take 3-7 days to arrive depending on the carrier.

  • Shipping rates: We offer a flat shipping rate.

Refund Policy

We only offer refunds for products lost during shipment if the carrier is unable to confirm delivery of your item. Once the claim process is finalized and payment is received from the carrier the store will either issue a store credit or  payment equivalent to the postage plus the amount paid for the goods purchased from the store.

Cancellation / Return / Exchange Policy

Exchange Policy: We are unable to offer exchange and refunds at this time because our products are personal care products.

Cancellation Policy: We are able to cancel an order that has not been processed and/or shipped. If the order has been processed and shipped, it cannot be cancelled.

Please email the store at [email protected] for complaints or questions

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